EFFECTIVE BUSINESS MANAGEMENT METHODS



EFFECTIVE COMMUNICATION SKILLS

INTRODUCTION
Communication is defined as the exchange of information between members that is satisfactorily transmitted, received and acted upon. Communication includes the transference and understanding of meaning between the sender and the receiver. An idea, regardless of its value, is just an idea until other team members understand it. The quality of team’s work to a large extent depends on the quality of information they share.

OBJECTIVERS
1. To know and understand the various communication channels
2. To discuss & understand the process of communication
3. To identify the communication barriers & overcome such barriers
4. To aware of the importance of feedback
5. To know and understand the effective way

OUTLINES
SECTION 1: INTRODUCTION TO COMMUNICATION
The Basic Forms of Communication
Communication in Organisation

SECTION 2: THE PROCESS OF COMMUNICATION
The Process of Communication
Know Oneself – Guideline on Understand Differences
How to Blend?
How to Create Rapport?
Application of Voice

SECTION 3: COMMUNICATION BARRIERS
Studying of Communication Barriers
How to overcome Communication Barriers?
Strategy to Overcome Communication Barrier
How to improve your oral communication skills?

SECTION 5: GIVING & RECEIVING FEEDBACK
Giving Feedback to Others
Receiving Feedback from Others

SECTION 6: STRATEGY IN HANDLING PEOPLE
Dealing with Criticism


WHO SHOULD ATTEND?
Top Management, Managers, Executives, Supervisors etc.

DURATION
One Day

Comments

  1. Anonymous9 November 2012 at 01:32

    Thanks for sharing this interesting article about business management and i really enjoyed to read it. Having a good and effective communication that is must important thing for business professions because it can help to manage your business very effectively and easily.

    Jean Jacques Chenier

    ReplyDelete

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